All JOYA LIFE societies in the world (hereinafter “JOYA LIFE”) acknowledge the importance of the client, user or purchaser’s protection of privacy (hereinafter “you” or the “user”) who visits the Web sites (app, linked websites, social networks, mobile website) that host or sponsor JOYA LIFE.

JOYA LIFE believes it is important to inform you about the use of your Personal Information, and how such information is used. Therefore, we recommend you read the present privacy policy carefully (hereinafter “Privacy Policy”). Our policies may vary between the countries in which we operate to reflect local practices and legal requirements.

The present Privacy Policy is addressed and applied to the people who visit, use, purchase or browse the different sections of JOYA LIFE Web site, accessed through, JOYA LIFE APP, social networks, linked websites or mobile website, as well as any other JOYA LIFE promotional Web sites that host or sponsor JOYA LIFE, such as mini-sites or third party network services addressed to JOYA LIFE customers (hereinafter jointly referred to as “Web sites”).
The present Privacy Policy applies solely to information collected by JOYA LIFE, S.A. through the Web sites.

Users who have signed up (if applicable) and access or use the Web sites agree to accept and be bound by the terms and conditions stated in this Privacy Policy, as well as in section “Legal Notice” and “Cookies Policy” of this portal.

Web sites services are provided for a period of time that is limited to when the user is connected to the Web sites or to any of the services offered through it. Therefore, the user must read this Privacy Policy carefully whenever he wishes to use these Web sites, since it is subject to modifications.
Panamanian law and international contractual rules shall be applied regarding the collection of personal data through the Web sites.


JOYA LIFE informs users that all personal data collected through any of the data collection forms of these Web sites may be used in accordance with commercial purposes to address the various kinds of relationship that may arise with JOYA LIFE due to the requests, actions or formalities to which each application form completed and accepted by users refers. All fields marked with an asterisk (*) in said application forms will have to be completed, so that if any one of them is left blank we may be unable to meet your request.

Also, on “clicking” the “Send” button of the application forms, User declares that he agrees with the Privacy Policy and that the information and data provided in them are accurate and true. Likewise, and as far as appropriate, you may expressly provide consent to JOYA LIFE about commercial communication and advertisement of JOYA LIFE products by mail, e-mail, SMS or any other equivalent means of electronic communication.

By signing up with us and using our products, you are voluntarily providing us certain information. Such information may include your name, profile photograph, comments, opinions, e-mail address or phone number and other data. If you access JOYA LIFE websites through a mobile device, you may also want to activate your location data. If you choose to buy something at JOYA LIFE, you will need to provide us with payment information, contact data (e.g. address and phone number) and the product (s) you are purchasing.

In addition, you may also want to give us permission to access your information in our other services. For example, you could link your Facebook and Gmail or any other social network or website to us, which will help us access your information from those accounts (such as your friends and contacts). The information we get from these services usually depend on the configuration you have defined or their own privacy policy, so we recommend you know them.


Users may visit JOYA LIFE Web site anonymously. However, we collect personally identifiable information (hereinafter “Personal Information”) from the users when they are shopping on these Web sites (if applicable), when they voluntarily sign up on the Web sites or contact JOYA LIFE through this channel. Users of the Web sites may provide their Personal Information for various reasons, including subscriptions to newsletters, information about products, information about events and services, surveys, contests and other promotional offers, and to shop.

The type of Personal Information we could collect includes: contact information (such as name, mailing address, e-mail address, telephone number or cell phone number); username and password; payment information (such as your credit card number, expiration date, PIN or CSV code, shipping address and billing address); purchase and transaction information; customer service information (such as customer service enquires, comments and repair history); pictures, comments or another content you submit; information regarding your personal or professional interests, date of birth, marital status, demographic data, experiences with our products and preferences of contact; contact information you provide about your friends or other people you wish us to contact, and information we collect from our third-party service providers.

JOYA LIFE may use the information you provide to create a consumer profile and send you information about products or events that may be of your interest and to make future purchases more efficient. JOYA LIFE may combine the Personal Information from the Web sites with another information about users from outside the Internet to develop marketing strategies or web site content that may be used for different purposes such as internal studies.

If you want to change your Personal Information, you can do so by entering your online personal profile and changing the registered data. Generally, all online profiles can be accessed through JOYA LIFE Web pages. You may decide to unsubscribe from marketing e-mails – please note that you will not receive any e-mail that has not been previously authorized by you. All requests take six to eight weeks to become effective. If you do not wish to participate in any marketing communication (not only the ones sent by e-mail), please contact JOYA LIFE for further information on how to avoid the use of your Personal Information for marketing purposes. You can contact us through the [email protected]


Because JOYA LIFE websites require a registration in order to access them and get their benefits or see their content, we will display a series of reasons why we require such registration below:

For the website, mini sites, app and linked websites, we ask you to sign up, create a username and provide us with your personal information, so you can enjoy discounts based on the points you earn through a series of activities, such as playing the trivia game, signing up, purchasing, sharing our posts in your social networks, referring friends who will buy our products, among others; you can see more details at . Such credits, benefits and discounts ARE NOT AND WILL NEVER BE sponsored by Apple, Android or any other intermediate system. Whenever they are published on our website, the official JOYA LIFE app and the linked websites will be sponsored by JOYA LIFE and the scores by

a) GLOBAL SCORING LIST: In JOYA LIFE app and websites, you can play trivia games and much more. You can play individually or collectively, and you can compete with people from all over the world. That is why you must sing up to score points in the global list. Once you have signed up and you access the games, you automatically give us THE RIGHT TO use your scores in the global scoring list and keep your information in our servers in order to make such publication.

b) Record data. When you use JOYA LIFE websites, our web servers automatically record such information (“record data”), which includes the data you send to your browser every time you visit a web site or use your mobile app. The record data may include your Internet protocol address, the web addresses you have visited containing JOYA LIFE content, the browser type and configuration, the date and time of each request, what you have accessed at JOYA LIFE and the cookies data.

Cookies data. We may use cookies (pieces of information that web sites send to your computer while you are viewing our web site, which is exclusive to each JOYA LIFE browser or account) or a similar technology to store your record data. When we use cookies, they may be session cookies (which continue active until your browser is closed) or persistant cookies (which continue active, unless you or the browser delete it). For example, we could use cookies to store your language preference or other JOYA LIFE Web site adjustments, so that you do not have to set it up every time you visit JOYA LIFE. Some of the cookies we use are associated with you JOYA LIFE account (including your personal information and e-mail address) and others are not. For more information about how we use cookies, check our Cookies Policy.

Device information. Besides registering data, we could also collect information about the device from which you access Pinterest, such as the type, configuration, identification, operational system or blockage data. Collecting all the information or only part of it will depend on the type of device you use and its configuration. For example, the information is different if you use a Mac, a PC, an iPhone or an Android. To know what type of information you are sending us from your device, you can check your device manufacturer policy or software provider policy.


We may use the information described above to: provide products or services to you; process your payments; create and manage your account; send you information regarding products and services and other promotional material; communicate with you regarding special events, contests, raffles, programs, special offers, surveys and market research, and to administer your participation in them; respond to your enquiries; operate, evaluate and improve our services; administer our releases; analyze our products and portfolio of customers; perform data analysis and accounting, auditing and other internal activities; reduce credit risks and manage charges; verify your identity; identify, prevent and protect against fraud and other illegal activities, complaints and other responsibilities, and respect and comply with applicable legal requirements, industrial relevant standards, contractual obligations and our policies.

We may also use the information you submit in alternative ways, to which we will provide a specific notification at the time of collection.

Sometimes we use this information to offer you our services and products, and improve them, by developing other new and better versions of it and protect JOYA LIFE and its users.

We also use this information to offer you personalized content, such as suggestions of articles, trivias, books or products you might life. For example, if you have indicated that you are interested in trips or visited websites of a specific category, we could recommend you services or products related with your preference.

We can also use your information to: send you updates (e.g. report of your activities on JOYA LIFE web sites), newsletters, marketing material or any other type of interesting information or recommend JOYA LIFE web sites to your friends (e.g. if you enter with your Facebook account, we could help your Facebook friends find and use JOYA LIFE websites).

Moreover, we use information collected by cookies, web beacons, pixels, web server logs and other automated means for purposes such as personalizing our users’ visits to our Web sites and applications, providing content adapted to our users’ interests and the way they browse through our Web pages and applications, administering our web pages, applications and other aspects of our company. Analysis providers that manage these services use technologies such as cookies, web server logs and web beacons to help us analyze the use of our web pages and applications. Information collected by these means that include your IP address, may be provided to these analysis providers and other pertinent third-parties that use this information, for example, to evaluate the use of the web page or application.


When customers use the Web sites, some general and non-personal information is gathered. This information does not refer to any concrete user. This information, for example, may be related with how many users visit the Web sites or what pages they access.

The fact of collecting this information helps us adapt our Web sites to fit our visitor’s needs. When you visit the Web sites to navigate, read or download information, open our e-mail messages, use our applications or interact with tools, widgets or additional programs related with JOYA LIFE, we automatically obtain the standard information that your browser sends to every web page you visit, for example, we can collect certain information through automated means such as cookies, web beacons and web server logs. The information we collect this way includes your IP address, a unique identifier for your computer, browser type, the features of your computer, operative system, language preferences, URL, information about past actions on our web site, as well as the dates and times you visit the web pages. A cookie is a small text file that is placed on your hard disk by a Web page or server, designed to help a web site recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A “web beacon”, also known as a pixel tag or clear GIF, links the web pages to web servers and cookies, and can be used to transmit all the information collected through the cookies back to the web server. Through these methods of automated data collection we obtain “clickstream data”, which is a recording of the parts of the screen a computer user clicks on while web browsing or using another software application. As the user clicks anywhere in the web page or application, the action is logged on a client or inside the web server, as well as possibly the web browser, router, proxy server or ad server. We may link certain elements of data collected through the automated means, such as your web browser, with another information we collected about you in order to know, for example, if you have opened an e-mail message we sent to you. You can always set your browser to warn of cookies being placed and then choose which cookies you want to accept. However, note that you may not be able to use all the interactive features of our site if cookies are disabled.

Application, tools, widgets and additional external program providers on our web pages and applications, such as Facebook “Like” button, may also use automated means to collect information about your interaction with these functions. This information is directly gathered by the providers of these functions and is subject to the privacy policies of these providers. To the extent allowed by the applicable laws, JOYA LIFE is not responsible for the information practices of these providers.


JOYA LIFE is the publisher of an information and presentation page of JOYA LIFE in the different social networks.

You can become a fan, follow or access JOYA LIFE Web page. The personal data you have provided as public and accessible through your profiles will be accessible to JOYA LIFE. Please be aware that JOYA LIFE does not create or use any database that is independent from the social networks with published personal information.

You are entitled to object at any time to JOYA LIFE’s access to the personal data you have published on your social network profiles which are publicly visible. Please note that different social networks offer the possibility of limiting the access to those data, and therefore we invite you to regularly read the data protection policy of your social networks so you are properly informed about it.


In accordance with the following paragraphs and their contents, we will not without your express consent provide any of your personal information to any company or third-parties, unless (i)required by law or due to judicial proceeding; or (ii) or required by judicial authorities or government officials, and we are legally required to disclose such information. JOYA LIFE may appoint third-party service providers to manage and/or perform certain functions or services on your behalf, and for such performance, personal information may be requested from you. These functions or services include, for example, website management, delivery of the services or products you have ordered, and sending information about products, services or special events. Any type of information is subject to strict confidentiality commitments, and will be uniquely provided for the above-mentioned functions or services, not offered by JOYA LIFE but a company of your selection. JOYA LIFE may share your Personal Information with third-parties for or special offers on our products, services or events that may be of your interest. For more information about how to avoid the use of your Personal Information for marketing purposes, contact us through our e-mail [email protected]. Please note that if you choose not to allow us to use your information on marketing campaigns, JOYA LIFE can still send certain information to third-parties in order to comply with legal obligations. For example, if you choose not to receive our e-mails, we may still need to provide your e-mail to a third party that might be working with us on a promotion to comply with your request of not receiving our e-mails. If you decide not to participate on marketing communications, we may still contact you in order to send relevant information about administration of your personal profile or other type of information that is not related to marketing purposes.

If you would like to share a JOYA LIFE product with someone through the “SHARE” function on the Web page, the information you provide will not only be used to send your message, but also for other purposes, and will be saved by JOYA LIFE. However, you alone are responsible for the message you send to the recipient through this function.

Personal Information collected by the Web sites may be transferred as part of a merger or sale of the company’s assets.


Through our Web sites, we ask you to provide a series of information in order to improve our service. Such information may be questions and comments related to our products. Please do not send us information about business, advertising, creations, marketing or any other type or special offers, concepts, information, ideas and others (hereinafter “Non-requested Information”).

Every unsolicited information, including any unsolicited Personal information (i.e. Personal Information sent without a specific request, created on a text box for users to enter free text), received by JOYA LIFE, will not be subject to this Privacy Policy. By sending any type of Non-requested information, you accept JOYA LIFE’s judgement on how to use this unsolicited information and automatically grants a perpetual and exempt permit of copyright for this purpose.

In the case that any unsolicited Information you send is protected by copyright, registered trademark or any other type of patent rights, you agree on demand to indemnify, defend and hold harmless JOYA LIFE, as well as any parents, subsidiary and/or affiliates, and its respective employees, directors, staff, agents, licensors, representatives and third-party providers (hereinafter jointly referred to as “JOYA LIFE Compensated”) in case of legal proceedings against any JOYA LIFE Compensated related to the use or possession of such unsolicited Information.


JOYA LIFE is concerned about protecting your information. It ensures that your personal information is safe by using technical and organizational measures that guarantee the security of your Personal Information and avoid their alteration, loss or unauthorized access. Please note, however, that no transmission over the Internet can be 100% secure or error-free, or make saved data invulnerable. We cannot guarantee the security of our Web sites, database or services, or that the information you transmit is not intercepted by others when you use the Internet. We are not liable for the action of third parties.


We reserve the right to update and/or change the information on the Web sites at any time and without any prior notice. We will inform you about substantial changes to this Privacy Policy by posting the updated policy with the date it was revised on this Web page. Use of our Sites in any manner (including access, visit and/or use of interactive features) shall constitute your agreement and acceptance to this Privacy Policy and its modifications.

We recommend that you re-visit this Privacy Policy from time to time to learn of any such changes to this policy and how we protect the Personal Information we collect.


JOYA LIFE web site, accessible through, as well as any other JOYA LIFE web site or promotional pages accessible through JOYA LIFE Web site or promotional web sites that host or sponsor JOYA LIFE, such as mini sites or third party network services addressed to customers (jointly referred to as Web Sites”) use technologies called “cookies” and “web beacons” with the purpose of collecting information regarding the use of the Web sites.

We inform you that we may use cookies and/or web beacons with the purpose of making your navigation through our web sites easier, differentiate you from other customers, offer you a better experience on our web sites, and identify problems to improve our Web sites. Additionally, by using our Web Site you are giving your consent to the use of cookies and/or web beacons that allow us to collect more information about your preferences and personalize our Web sites according with your personal interests. The present cookies policy aims to inform you in a clear and precise way about the cookies and web beacons that are used on our Web sites (“Cookies Policy”), in case you need more information about them.


Cookies: cookies are pieces of information that web sites send to your computer while you are viewing a Web site. Cookies contain information that is sent back to the server next time the web pages are accessed, or whether user has accessed the web page before, and about user’s preferences. Storing cookies helps improve your online experience, since it allows us to save your preferences for your next visit. Our cookies also measure the general activity of our Web sites, which allows us to know what areas or functions are more popular. This information enables us to improve our Web sites. The majority of Internet browsers are programmed to accept cookies. However, you can set your browser to turn off cookies or to inform you of when a cookie is sent. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Web sites you visit.

Web beacons: web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small pieces of data that are embedded in images on the web sites and allow us and third parties to control the activity of the Web sites and make cookies more effective. Web beacons allow us or third parties acting on our behalf to effectively measure and control our marketing campaigns through the transmission of information about you if you click on our e-mail links or web pages, and gather information about the web sites you visit. We use log files to save the data we collect through web beacons.


Our Web sites use cookies/web beacons that are described below:
Our own cookies are cookies that are sent to your computer and exclusively managed by us to a better functioning of our Web sites. The information we collect is used to improve the quality of our service and your experience as a user. These cookies remain in the cookie file of your browser for much longer, allowing us to recognize you as a frequent visitor of our Web sites and adapt the content to match your preferences. If these cookies are disabled, you will no longer be able to view our content and services correctly.

A third-party cookie is a cookie that is set by or sent to the user’s terminal equipment from a computer or domain that is not managed by JOYA LIFE, but by another party that stores data obtained through cookies.

On our web site we also use the following third-party cookies/web beacons:

Technical cookies: technical cookies are the ones that allow the user to proceed through different pages of a web site, platform or application and the use of different options or services it offers, for example, control communication or monitor data traffic, identify the session, access restricted areas, remember the elements contained in your order, purchase, request to participate in an event, use security elements during your browsing, store contents for audio and video broadcast or share content through social networks with a single login.

Customized cookies: Customized cookies are the ones that allow the user to access the service with some general characteristics predefined in accordance with a range of criteria in the user’s terminal, such as language, type of browser through which you access the service, regional settings from where you access the service, etc.

Analysis cookies: Analysis cookies are the ones that allow follow-up and user behavior analysis on the web sites. Information collected through this type of cookies is used to measure the activities on the web sites, application or platforms, and to create specific navigation profiles for users on these web sites, applications and platform, with a view to introducing improvements according to the analysis of usage data made by the users of the service.

Advertising cookies: advertising cookies are the ones that allow for efficient management of advertising spaces that, in your case, the editor has included on a web page, application or platform from the provider of the requested service, based on criteria such as edited content or frequency the ads are shown.


By accessing and using our Web sites, the user implies his full acceptance of the use of cookies and/or web beacons previously announced, under the conditions in the present Cookies Policy. You have the right at any time to withdraw your consent related with the present Cookies Policy. You only need to eliminate the cookies stored in your equipment (computer/smartphone/tablet) through your Internet browser settings.


In any case, we inform you that because cookies are not necessary for using our Web sites, you can block or disable them by activating your Internet browser settings that allows you to block the installation of all or some of the cookies. Most Internet browsers allow to warn the presence of cookies or automatically block them. If you decide to block them, you can still continue to use our Web sites, although the use of some services may be limited, therefore your experience on our Web sites will be less satisfactory.


We may update the Cookie Policy of our web sites, therefore we recommend you revise this policy every time you access our Web sites, to keep informed of how and why we use cookies.


This post is also available in: Spanish, French, Portuguese (Brazil)